Q557. How to file a complaint against your bank in India

Q679. How to file complaint against Indian Bank

Question: Hi there I wish to make a complaint against an Indian bank as an NRI person. Please could you help me and tell me what to do. Please also could you redirect me to where the government department which help NRI people complain against Indian banks. Could u give me some numbers or some address' thank you. Hitz Halai

Answer: Complaints against Indian banks can be filed under ‘The Banking Ombudsman Scheme, 2006’ Here is the link to the Reserve Bank Ombudsman information page and complaint form: http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159 You do not mention the name of the bank you wish to lodge a complaint against, some banks also have their own setup to receive complaints. Before you send your complaint to the RBI Ombudsman, you should first complain to the bank. If they do not respond within 30 days or you are not satisfied with their response, then you can go ahead and file your complaint with RBI.