28. Pan Card Paid for but Not

Received

Question: Dear Sir, I am writing on behalf of Anita Cord since she doesn’t have a mail id. She had applied for PAN card online & requested for the delivery of the card in Kuwait for which she has paid necessary amount Rs. 771/- The PAN Application status shows that the card has been dispatched on 13th March 2008, however the same has not been received by her till date. Can we know how the cards are sent –whether courier, registered post or ordinary post? We request you to kindly check if the same has been returned . Your immediate reply will be highly appreciated. Rashmi Shenoy Answer: Please note that this website is not associated with the Government of India in any way. I have lived abroad for 37 years and started this website after retiring as a hobby and my way of helping people with Nri related and immigration issues. The fee for processing PAN application is Rs.717.00[Application fee Rs.67 (Rs.60.00 + 12.24% service tax) + Dispatch Charges Rs. 650.00]. So I would assume that the tax department in India will not send out Pan Cards abroad by ordinary post as they charge Rs.650 for mailing cost. I can give you two suggestions: 1. Check to see if you provided the correct address on your application when you applied for the Pan Card. Problems with misspelled words or wrong pin numbers can result in non delivery sometimes. 2. You should contact the tax department in India and let them know that you have not received your Pan Card. You can contact them by phone, email or fax. Given below are some contact numbers you may find useful: For more information on Pan Card: • Call TIN Call Centre at 022-24994650; Fax: 022-2495 0664 • Email : tininfo@nsdl.co.in mailto:tininfo@nsdl.co.in or • Write to: INCOME TAX PAN SERVICES UNIT, 1st floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400013.