93. How to file a complaint against

Banks in India

Q: Dear Sir, I moved from Delhi in 2007 to get married and live permanently in Australia. At the time I had a fixed term deposit with the ICICI bank. I decided to leave it in the bank till the money matured on June 13th.2009. What is the best and easiest way to now close this account and get my money sent to my bank in Australia...I am having all sorts of problems with the ICICI bank and are now not getting or are ignoring my emails and letters even sent to the main office in Mumbai. I have just last September opened an NRO/NRE account on their advice but has not helped my situation. The amount is ----- inr in case you need this information. I hold a German passport as well as an OCI and permanent Australian citizenship...Could you please advise me on the way I should approach this matter so I can retrieve my savings....Thank you for your attention to this matter.. Much Regards (Name withheld on request of sender) A. The Banking Ombudsman Scheme in India has been setup to resolve complaints against banking services in an expeditious and inexpensive manner The banking ombudsman can also receive complaints from Non-Resident Indians having accounts in India in relation to their remittances from abroad, deposits and other bank- related matters. All Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks are covered under the Scheme, hence ICICI bank should also be covered. In order to file a complaint you must first have proof of contacting the bank with your complaint. People cannot file a complaint without first giving the concerned bank an opportunity to address their complaint. You can file a complaint before the Banking Ombudsman if a reply is not received from the bank within a period of one month after the bank concerned has received your representation, or the bank rejects the complaint, or if you are not satisfied with the reply given by the bank. You can file a complaint online also from HERE There is no fee for filling a complaint. I suggest you let your bank know politely but firmly what you want to do with your money and your intention of filling a claim if you do not get a satisfactory response from them soon. Hopefully this may help resolve the problem